Shipping Policy

At Father of Doggos, we aim to process and deliver your doggo’s essentials safely and efficiently.

This Shipping Policy explains how orders placed through our website are processed, shipped and delivered.

Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Orders are generally processed within 1–2 business days.

Orders placed on Sundays, public holidays or during high-volume sale periods may require additional processing time.

Once your order has been dispatched, you may receive tracking information through the contact details provided while placing your order.

Shipping & Delivery

We currently ship orders across serviceable locations in India.

Estimated delivery time after dispatch is generally 3–7 business days, depending on the delivery location and courier service availability.

Delivery to remote or certain serviceable locations may take longer.

Please note that delivery timelines are estimates and not guaranteed.

Delays may occasionally occur due to courier operations, weather conditions, public holidays, regulatory restrictions, high order volumes or other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

From time to time, Father of Doggos may offer free shipping or promotional shipping rates subject to the terms of the applicable offer.

Order Tracking

Once your order has been shipped, tracking information may be sent to your registered email address, mobile number or other contact method provided during checkout.

Please allow some time after dispatch for tracking information to become active on the courier partner's system.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number while placing an order.

Please carefully review your shipping information before completing your purchase.

Father of Doggos will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete or outdated information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the details if the order has not already been dispatched.

Failed Delivery Attempts

Our courier partner may attempt to contact you if assistance is required to complete delivery.

If an order cannot be delivered due to reasons attributable to the recipient, including repeated unsuccessful delivery attempts, incorrect address information, refusal to accept the shipment or inability to contact the recipient, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment of such an order.

Damaged or Tampered Packages

Please inspect the shipment when it is delivered.

If the outer package appears significantly damaged or tampered with, we recommend documenting its condition before opening it.

If you receive a damaged, defective, leaking, tampered or incorrect product, please contact us within 48 hours of delivery in accordance with our Return & Refund Policy.

You may be asked to provide photographs and/or video of the product, outer packaging and shipping label for verification.

Delayed Orders

While we make reasonable efforts to ensure timely delivery, occasional delays may occur after an order has been handed over to the courier partner.

If your order is significantly delayed beyond the estimated delivery period, please contact us using the customer support details provided on our website, and we will assist you in checking the shipment status.

Lost Shipments

If a shipment is confirmed as lost in transit by the courier partner, Father of Doggos will review the order and provide an appropriate resolution, which may include a replacement or refund, subject to verification and product availability.

Order Cancellations

Orders may generally be cancelled before dispatch, subject to their processing status.

Once an order has been dispatched, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for additional information regarding cancellations, replacements and refunds.

Contact Us

For questions regarding shipping, delivery or tracking, please contact us through the customer support details provided on our website.

Please keep your order number and registered contact details available so that we can assist you efficiently.

Father of Doggos