Return & Refund Policy

At Father of Doggos, the safety, hygiene and quality of our products are important to us.

Due to the hygiene-sensitive, personal-care and/or consumable nature of the products we sell, products purchased from Father of Doggos are non-returnable once delivered, except in cases where an incorrect, damaged, defective, leaking or tampered product has been received.

Please review the policy below before placing your order.

Non-Returnable Products

All products sold by Father of Doggos are non-returnable after delivery.

We do not accept returns or exchanges due to:

• Change of mind

• Incorrect product ordered by the customer

• Preference regarding fragrance, texture, size or other product characteristics

• Products no longer required after delivery

• Opened or used products

• Products with broken or removed seals

• Partially or fully consumed products

This policy applies to our product categories including grooming, paw care, hygiene, training products, pet food, treats, health products, supplements and other pet-care products.

Please review the product description, size, usage instructions and other information carefully before placing your order.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, leaking, tampered with, or different from the product you ordered, please contact us within 48 hours of delivery.

To help us verify and resolve the issue, you may be required to provide:

• Your order number

• Clear photographs of the product received

• Photographs of the outer packaging

• Photograph of the shipping label

• An unboxing or product video, where reasonably required for verification

Requests submitted after 48 hours of delivery may not be eligible for replacement or refund.

Replacement

Once your claim has been verified and approved, we will arrange a replacement of the affected product, subject to availability.

If a replacement is not available or cannot reasonably be provided, we may offer an appropriate refund.

For verified cases where the issue occurred from our side, the customer will not be charged for the approved replacement.

Refunds

Refunds are provided only in eligible circumstances, including where a verified damaged, defective or incorrect product cannot be appropriately replaced.

Approved refunds for prepaid orders will generally be processed to the original payment method.

For Cash on Delivery orders, where applicable, we may request appropriate bank or payment details to process an approved refund.

The time taken for a refund to reflect in your account may depend on your bank, card issuer, UPI provider or payment service provider.

Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible.

Father of Doggos reserves the right to cancel an order in circumstances including inventory errors, payment issues, incorrect pricing, suspected fraudulent activity or inability to service the delivery location.

If a prepaid order is cancelled by Father of Doggos, the applicable amount paid will be refunded.

Contact Us

For a damaged, defective or incorrect product, please contact us using the customer support details provided on our website within 48 hours of delivery.

Please include your order number and registered contact details along with the required photographs or other supporting information.

Father of Doggos
Because every doggo deserves thoughtful care.